Medical Assistance for Tourists and Expats in Florence
If you are visiting the Cradle of the Renaissance and feel unwell, finding an english-speaking doctor in Florence can be challenging. Our service provides immediate virtual doctor visits, allowing you to receive professional medical advice without leaving your hotel or apartment in the city center

Emergency Prescription Refill in Florence
Ran out of medication while exploring Tuscany? We specialize in emergency prescription refills. Whether you need a medication refill online for chronic conditions or urgent treatment, we issue valid Italian prescriptions (ricetta) accepted at any pharmacy in Florence
Why Choose Telemedicine During Your Stay in Tuscany?
- No Waiting Times: Skip the long lines at the local Guardia Medica.
- Native English Communication: Clear communication to ensure the right diagnosis.
- Complete Coverage: Serving all areas including Santa Maria Novella, Oltrarno, and Campo di Marte.
How to Book Your Online Consultation: A Simple 4-Step Process
Emergency Numbers You Must Know
- 118: Medical Emergencies (Ambulance).
- 112: General Emergency (European Union standard).
- Our WhatsApp: +39 388 825 4412 (For medical consultations and prescriptions).
Frequently Asked Questions
How can I find an English-speaking doctor in Florence?
Finding a local doctor in Florence who speaks fluent English can be difficult in public clinics. Our service connects you instantly with a private, English-speaking MD via telemedicine, ensuring clear communication and professional advice while you are in Tuscany.
Can I get a prescription refill online while in Florence?
Yes. If you have run out of your medication, we provide emergency prescription refills after a virtual consultation. We issue an electronic prescription (ricetta) that is accepted at all pharmacies (farmacie) in Florence, including those near the Duomo and Santa Maria Novella.
What should I do if I have a medical emergency in Florence?
For life-threatening emergencies, dial 118 immediately or go to the nearest Emergency Room (Pronto Soccorso), such as the Ospedale Santa Maria Nuova in the city center. For non-emergency issues like infections, allergies, or flu symptoms, our online doctor Italy service is the fastest way to get treated.
Do you treat common traveler issues like UTIs or food poisoning?
Absolutely. We frequently treat tourists for common issues such as food poisoning, UTIs, respiratory infections, and skin rashes. A virtual doctor visit is often enough to diagnose these conditions and provide the necessary treatment plan.
Is a telemedicine visit valid for my travel insurance?
Most international travel insurance providers recognize private medical consultations. After your visit with our private MD, we provide a medical report and a receipt that you can submit for reimbursement, depending on your policy’s terms.
Where to find a Pharmacy (Farmacia) in Florence?
In Italy, look for the green neon cross sign. Most pharmacies in Florence are open from 9:00 AM to 8:00 PM, but there are ‘Farmacie di turno’ (on-call pharmacies) open 24/7 for emergencies.
Top Tip: The pharmacy inside the Santa Maria Novella Train Station is one of the most convenient for tourists and usually has English-speaking staff.
